Coupon/Discount codes?
Yes! There will always be a discount code available for use. Including the following:
DOUBLE2 - 20% off your order when you buy 2 or more items.
DISC10 - when you spend $70 or more, get $10 off your order.
FUN5 - for $5 off your order.
TAKE10 - gets you 10% off your order.
As well subscribe to email notifications for new codes and sales!
Can I cancel an order?
You can only cancel your order within (1) one hour of your purchase.
I haven't received a confirmation email for my purchase.
Just wait a little longer sorry! An automatic reply email should be sent from Big.Cartel not long after your purchase. (Always check Spam folders)
Where am I shipping from?
I ship from the Hunter Valley region, NSW.
Handmade/Homemade?
Important to remember all my items are handmade/homemade and are therefore not 100% perfect, as I am not a machine. All pieces are made as perfectly as I can manage. Please know that each piece may have forgotten strings or rough edges but it's handcrafted with love and intent to be well-loved regardless.
Lost, Returns, or Post Problems?
If a package from me has been lost from the post then please get in contact with me or Auspost asap, and I'll do what I can.
If you're looking to return a product it will have to be in the same state it left from me, in order to determine no loss in value when returned, the buyer also pays return shipping.
What currency is everything in?
All Prices are in AUD as I'm based in Australia.
Always check online/google for most upto date conversion rates
Why can't I find the plush I saw online?
Likley the plush has already been sold, (whether is be new or old stock).
I generally remove stock off the website once its no longer avaible.
But all photos and details can be found on the @voidboxshop instagram.
Availability of Stock?
Available products will always be displayed on the website.
If you're after something out of stock send me an email through the 'Contact' form and I'll get back to you with a possible custom idea/price. Prices will always vary in range depending on the project. - Reminder to always check your Spam folder!
Is Gift wrapping Available?
Yes! Just leave a message in the order comments or email me and I'll see what I can do.
Do you do customs?
Yes, customs are usually available, but not always. Feel free to email me with an inquiry and I'll get back to you ASAP with a form.
As custom orders are non-refundable, and are usually paid in half upfront/half when finished increments.
Clothing sizing?
Clothing sizes will be measured in men's sizes or in custom measurements.
Each piece will also hold the measurements for length, bust, shoulder, chest etc.
Buyer Security
Your security and privacy as a buyer are of the utmost importance. Private information is kept confidential at all times and only used to send a message or to complete shipping requirements.
Privacy Policy
The Voidbox Privacy policy can be found at this link: https://docs.google.com/document/d/e/2PACX-1vRlksHhCCDiw84ZpQ_sje0HVLPJwFbxAE3-gwQMPntbMwZ-W7SR8JyQ3kkiegIPlQb0EhXumeauH8kZ/pub
Product Liability Policy
https://docs.google.com/document/d/1ujM9yFFxXxxhch39AXu0C2Jh_aR-fj_00DbP1dFDWKg/edit?usp=sharing
Do I need an account?
No account is needed, just check out your purchase and I'll be in contact with an email shortly, all your infomation you need for your order wil be emailed to you.
Do you have any promotions or discounts?
Promotions and Discounts do come up pretty often, the best way to find out is to follow my Instagram @voidboxshop for up-to-date information on sales.
Can I buy an e-gift card?
Yes, e-gift cards are now available from $10-$100. (these are non-refundable)
A confirmation email will be sent with the required code for the requested amount.
When do you have New Releases?
Ideally once a month - but the best way to find out more is to sign up for the email/newsletter or follow my Instagram @voidboxshop for all updates
Payment options?
All Payment is made through either Paypal or Big Cartels and Stripe, their payment software, with credit card/visa card, PayPal, etc. available to pay. Your general check-out experience.
Depending on the country Apple pay can also be an option at checkout.
Payment Plan Options?
AfterPay and PayPal (Pay in 4) are now available to selected countries!
Returns?
While returns are generally not accepted. It will be assessed on a case by case basis. If a return is given the go-ahead - then it must be returned in the same condition it was sent in, with original packaging and any extras included.
Once returned it will be assessed for any loss in value before a refund is sent.
Buyer pays return shipping.
Need help with anything else?
Please don't hesitate to send a message to me on Instagram @voidboxshop or email me through the Contact page.